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/ policies

Privacy Policy

Draft — not legally reviewed. These policies were written from the store's own operating facts and researched Indian e-commerce norms. They have not been reviewed by a lawyer, and every item marked TODO needs a real business or legal decision before this page goes live or a Razorpay live account is submitted.

We collect only what is needed to make and deliver your order — name, phone number, delivery address and, if you give one, an email address.

Last updated 2026-09-07 · Applies to orders placed on diekastautofill.com · India only

What we collect

  • Order details — name, phone number, delivery address and pincode, and the items ordered. Phone number is the primary identifier; email is optional.
  • Payment status — whether a payment succeeded, and the payment reference. We never see or store your card, UPI or bank credentials; those are handled entirely by Razorpay.
  • Messages you send us on Instagram or WhatsApp, including photos you send for fitment help.
  • Chat on the help page — if you use the assistant on /help, we store what you asked, what it answered, and the IP address the message came from. That is how we spot questions it answers badly, and how we stop it being abused. Do not type card numbers, UPI PINs, OTPs or passwords into it — we will never ask for them there.

What we do with it

Make your case, ship it, tell you where it is, and answer you if something goes wrong. We do not sell your data and we do not share it with anyone except the parties below.

Who else touches your data

RazorpayPayment processing. Governed by their own privacy policy.
Courier partnerName, address and phone, so the parcel can be delivered. TODO — name the courier once selected.
CloudflareHosting and content delivery for this website.
Meta (Instagram / WhatsApp)Only if you choose to contact us there.

Cookies and analytics

The cart is stored in your own browser. We use no Google Analytics, no advertising pixels and no third-party tracking of any kind.

We do count page views ourselves, on our own servers, to see which pages are useful. That record holds the page you looked at, how long you were on it, the site that linked you here (the site, not the search you typed), your country and whether you are on a phone. It does not hold your IP address, sets no cookie, and uses an identifier your browser throws away when you close the tab — so it cannot recognise you on a later visit or link what you read to an order. It is deleted after 60 days, and it respects your browser's “Do Not Track” setting.

How long we keep it

Order records are kept for as long as we may need them for accounts, warranty and dispute purposes. TODO — set a concrete retention period.

Help-page chat transcripts, and the IP addresses attached to them, are deleted automatically after 90 days. Ask us and we will delete yours sooner.

Your choices

Ask us and we will tell you what order data we hold about you, correct it, or delete what we are not required to keep. Contact details are on the contact page — TODO — a published support email address is still needed for this to be a real commitment.

Children

This store is not directed at children and we do not knowingly collect data from anyone under 18. Orders should be placed by an adult.