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Shipping Policy

Draft — not legally reviewed. These policies were written from the store's own operating facts and researched Indian e-commerce norms. They have not been reviewed by a lawyer, and every item marked TODO needs a real business or legal decision before this page goes live or a Razorpay live account is submitted.

We ship across India. Shipping is a flat ₹90 per order, and free on prepaid orders above ₹999.

Last updated 2026-09-07 · Applies to orders placed on diekastautofill.com · India only

Rates

Flat shipping, all orders₹90
Free shippingPrepaid orders above ₹999.
Delivery areaIndia only. We do not ship internationally.

How you pay

All orders are prepaid. Cash on Delivery is not offered at present. If online payment is not yet switched on, send your order over WhatsApp or Instagram and we will share a UPI link.

Dispatch and transit time

Orders are dispatched within TODO — confirm the real dispatch SLA in working days of payment confirmation. Cases are made in small batches, so a made-to-order or engraved item may take longer; we will tell you at the time of the order rather than after.

Once dispatched, typical transit time:

DestinationWorking days after dispatch
Metro cities2–3
Non-metro towns3–7
Remote and hill areas7–12

These are courier estimates, not guarantees. Delays caused by the courier, weather, strikes or local restrictions are outside our control, though we will chase them on your behalf.

Tracking

You receive the courier name and tracking number as soon as the parcel is handed over. TODO — confirm the courier partner (Delhivery / Shiprocket) once selected.

Wrong or incomplete address

Please check the address and pincode before ordering. If a parcel is returned to us because the address was wrong, incomplete, or nobody was reachable, re-dispatch is charged at the normal shipping rate.

Damage in transit

An unboxing video is required for any damage claim. Record one continuous video from the parcel sealed to the item fully unwrapped. Acrylic survives shipping well when packed properly, but when it does break the video is the only way we can tell a transit failure from anything else — and it is how we claim against the courier. Without it we cannot process a damage claim. See Refunds & Returns.