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Refunds & Returns Policy

Draft — not legally reviewed. These policies were written from the store's own operating facts and researched Indian e-commerce norms. They have not been reviewed by a lawyer, and every item marked TODO needs a real business or legal decision before this page goes live or a Razorpay live account is submitted.

If your case arrives damaged or we send the wrong item, we replace or refund it — an unboxing video is required for damage claims.

Last updated 2026-09-07 · Applies to orders placed on diekastautofill.com · India only

Damaged in transit

Report it within TODO — confirm the claim window, commonly 48 hours of delivery, with the continuous unboxing video described in the Shipping Policy and photographs of the damage and the outer packaging. We will replace the item, or refund it if we cannot replace it.

The unboxing video is not a formality. It is the evidence the courier requires from us, and without it a damage claim cannot be processed.

Wrong item sent

Entirely on us. Tell us and we will arrange the return and send the correct case at no cost to you.

Wrong fit

Fitment is the thing we take most seriously — every brand page states plainly what does not fit, and we would rather answer a photo before you order than process a return after. If a case genuinely does not fit the format described on the product page, treat it as our error and contact us.

If you ordered the wrong format for a model you own — a Mini GT case for a Kaido House box, for example — TODO — decide the policy: exchange on payment of return shipping, or no return.

What we cannot take back

  • Engraved and personalised cases — they are made to your order and cannot be resold.
  • Made-to-order cases for 1:43 and larger scales.
  • Items returned used, scratched, or without their original packaging.

Cancellations

An order can be cancelled any time before dispatch — message us and we will refund in full. Once a parcel has been handed to the courier it cannot be cancelled.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay, typically within TODO — confirm the refund SLA, commonly 5–7 working days of approval.